Couple outdoors — safe, authentic connection
Trust & Safety

Safety is not a feature.
It's the foundation.

Every design decision, policy, and feature on Cymbie was built with one question: does this keep our members safer? Here's exactly what that looks like in practice.

<0.1%
Fake profile rate
Industry avg: 4–12%
<2hrs
Report response time
24/7, 365 days a year
99.97%
Scam-free matches
Proactive AI detection
100%
Reports reviewed by humans
No automated-only decisions
How We Keep You Safe

Six layers of protection.

Most platforms have one or two safety mechanisms. Cymbie has six, and they work together.

Identity Verification

All members complete live photo verification on signup. Warm & Ardent members can submit a government ID through our partner Onfido. Verified badges are displayed prominently on every profile.

24/7 Human Moderation

Our trust & safety team reviews reports within 2 hours, around the clock. We combine AI-powered detection with human reviewers to catch policy violations before they affect your experience.

Zero-Tolerance Policy

Harassment, fake profiles, scams, and predatory behaviour result in immediate permanent bans. We share data with law enforcement when required by law and in cases of credible threats.

End-to-End Encryption

All messages are encrypted in transit and at rest. Your conversations are private — not readable by Cymbie staff, not used for advertising, and never sold to third parties.

Proactive Scam Detection

Our AI detects romance scam patterns, fake photo uploads, and off-platform solicitation attempts before they reach you. Our documented scam rate is under 0.04%.

Rapid Response Commitment

Every report acknowledged within 30 minutes. Action taken within 2 hours on high-priority reports. We publish a quarterly transparency report showing our response times and outcomes.

Beach safety confidence

"Cymbie is the safest dating platform I've ever used. The verification system is real, not performative."

— Trust & Safety Review, TechCrunch 2026

Verification System

Three tiers of identity confidence.

Tier 1 — All members
📸 Photo Verified

Live selfie matched against profile photos on signup. AI-powered facial consistency check. Renewed every 6 months.

Tier 2 — Warm & Ardent
🪪 ID Verified

Government ID submitted through Onfido (encrypted, never stored by Cymbie). Displays a verified ID badge on your profile.

Tier 3 — Ardent Only
✅ Background Checked

Optional criminal background check via Checkr. Completely voluntary. Results show only as pass/fail — details never shown.

Verified couple
ID Verified
+ Background Checked

Report a safety concern

All reports are reviewed within 2 hours by our human safety team. You can report anonymously and continue using the app while we investigate.

File a Report

Safe dating resources

Our complete guide covers everything from a first message to a first date — with practical, specific advice for every step.

Safe Dating Guide